Returns & Exchanges

At HAY, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items in their original condition within 30 days of receipt.

Return Process

• 1.
  Initiate Your Return

  Log in to our online portal with your order number and email address to select the items you wish to return.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided in the portal and drop your package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 10 business days.