Frequently Asked Questions
Everything you need to know about shopping at HAY.
What is the standard shipping lead time for furniture items?
In-stock furniture typically ships within 5-10 business days. For made-to-order pieces or items currently out of stock, lead times can range from 4 to 12 weeks depending on the specific design and material availability.
What is your return policy for home accessories?
You can return accessories and small home goods within 30 days of receipt, provided they are in their original packaging and unused condition. Please note that shipping fees are non-refundable.
Do you offer white-glove delivery for large sofas and tables?
Yes, we offer premium white-glove delivery for most large furniture items. This service includes professional assembly, placement in your room of choice, and removal of all packaging materials.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your HAY account and visiting the 'Order History' section.
Are your products covered by a warranty?
HAY provides a 2-year warranty on all furniture and lighting products against manufacturing defects. This does not cover standard wear and tear or damage caused by improper maintenance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna for eligible purchases.